Directions 2025 Conference

Session 1 Classes

CoreView GOLD
The future is here! It's time for you to get to know CoreView GOLD with discussions of its new features and functions. We’ll show you how CoreView GOLD can simplify the daily work of your employees as you service your customers.
*Those encouraged to attend: Accounting, Loans, Deposit, and New Accounts personnel.*

Loan Trend Analysis
Leverage the data generated from various aspects of your loan operations, including risk management, loan processing, marketing, and business operations. This data can help you predict or create product innovations to improve your current processes and products or develop new ones. You can even apply this to your deposit products, but we'll focus on the loan side.

Introducing VitalView GOLD, a data generation product that gathers summary information for analytical and trend analysis and decision-making purposes. It can create and summarize your data daily, displaying the gathered information in a dashboard. This data can be viewed in a spreadsheet or as fixed formatted reports, opening your world to the following:
• Analyze all activities, accounts, and loans within the bank.
• Generate reports that allow you to look from multiple perspectives to discover trends.
• Drill down through the layers of data to find underlying information.

Join us to learn how to use VitalView GOLD to understand customer behavior and trends, enabling you to provide a more personalized and engaging customer experience.

eBanking Mobile Banking 4.0
Mobile 4.0 will be unveiled in this class. Mobile 4.0 consists of a cutting-edge technology stack, a sleek new interface, and powerful tools for both consumer and commercial users. Discover how Mobile 4.0 can enhance your bank’s offerings and keep your customers engaged.

Session 2 Classes

CoreView Teller
An introduction to the Teller system inside of CoreView GOLD. We’ll highlight some of the functionality and discuss the migration process from CIM GOLDTeller into CoreView.

Accounting/Back-Office Buffet
Join us in this all-you-can-eat class for accounting and back-office "foodies," offering your typical "meat, potatoes, and greens" (Check Reconciliation balancing, ATM Balancing, ACH/Inclearing Checks balancing) as well as some house specialties (New Charge-offs and Recoveries programming, recently released G/L Platinum features).

eBanking Treasury Management
We’ve been reworking our eACH system and will demonstrate the exciting changes we’ve developed. This includes recurring ACH batches, a new template management process, and other new and exciting features.

Session 3 Classes

Deposit Forum
Come to this year's Deposit Forum to share ideas with other FPS GOLD clients about our deposit-related systems. We need your input to continue making our systems better. We encourage you to submit/email your ideas and topics of discussion before the forum (daynak@fpsgold.com) so we can be prepared to address them with the entire group.

Loan Forum
The Lending Environment continues to change all around us. The Loan Forum gives you the opportunity to share thoughts and ideas on growing with these changes. Prepare to share your ideas and network with other clients and FPS GOLD personnel. We encourage you to submit your ideas and topics of discussion before to the forum to tmurphy@fpsgold.com or brandonw@fpsgold.com.

New Web-based Accounts Payable System
Come see the brand new, Web-based Accounts Payable (A/P) System! During this session, we'll demonstrate/review/discuss enhancements, such as:
• Creating vendors and invoices.
• Scanning and attaching invoices and other documents/files.
• Approving invoices and payments.
• Automated notifications from the system to A/P users and email addresses.
• A/P reporting and Form 1099-MISC and 1099-NEC tax reporting.
• Conversion of the legacy A/P system data to the new SQL database.
• Training and upgrade process.

Session 4 Classes

Ad Hoc Reports
CreatiCreating Ad Hoc reports using Report Manager, GOLDMiner, and GOLDWriter. In this class, you will receive information on how to create custom reports.

Report Manager: Allows you to extract data from an existing standard report and filter the report with the data you’re looking for. These filters can then be saved as masks and applied when needed.

GOLDMiner: This discussion will cover the use of GOLDMiner to access your database, showing all accounts and histories. An example of its use would be to show all the cash transactions run by GOLDTeller from your accounts for a certain period.

GOLDWriter: Durning this portion of the class, we’ll cover setting up a custom report. As part of this, we’ll cover how to decide which record type to select, hints on what records you can combine, and sorting and totaling the various fields you select for your reports. In addition, we’ll go over the run options and how to upload the reports to Excel.

This class will be valuable for anyone needing additional information from the system for research.

Retirement Updates
Retirements have had the most changes to deposit projects over the past five years. This class will review the changes, concentrating especially on beneficiary changes and what you need to know as you set them up. We’ll also discuss withholding requirements and the required retirement forms. This class is intended to give an overview of all the changes that have been released by the IRS since 2020 and the updates to the FPS GOLD system to meet these required changes.

If there are specific questions you’d like answered, please submit them to jseddon@fpsgold.com by May 20, 2025.

Back Office and Third Parties
Our eBanking specialists will share insights, tips, and tricks on how to better support your eBanking users. We'll venture into best practices with Outseer, Urban FT, and iPay. This class will be helpful for your institution’s eBanking specialists as well as your eBanking fraud fighting team.

Session 5 Classes

GOLDWriter Advanced
GOLDWriter has more power than most people know. This class will focus on using the tools in GOLDWriter for data manipulation and critical thinking in order to create more meaningful reports. This class will be beneficial for all areas of the bank loan, deposit, and accounting personnel.

Accounting Forum
Join us and collaborate with others in similar accounting, back-office, and bookkeeping roles. We’ll discuss important Accounting and Financial Applications developments as well as future projects. Discussion among peers is encouraged and offers great value in this forum-style class.

eBanking Forum
Our eBanking forum will cover items we didn't have time to cover in the other classes. We'll also discuss what's on our development roadmap and seek feedback from the attendees.

Session 6 Classes

Credit Reporting – Best Practices and CDIA Standards
Current economic conditions require consumers and business owners to have the highest quality of credit to get the best rate offerings when applying for credit. Performance in paying debt and managing the type of debt is in the hands of the consumers and is ultimately their responsibility. However, how the data is collected and reported lies with the entities that house and collect the data. The spirit of the Fair Credit Reporting Act is to put policy into place that ensures financial data is collected and reported accurately and fairly, while protecting the privacy of that information. The Consumer Data Industry Association (CDIA) is an international trade association that represents the consumer credit, mortgage reporting, employment, and tenant screening and collection service industries. The CDIA has published a guide to be used by consumer reporting agencies that standardized the way data is reported by all entities who wish to report credit data. This guide as well as regulatory requirements are the tools that we, FPS GOLD, use to make sure the data on the system is reported accurately and fairly. We regularly get the same questions from our clients, and there are best practices for reporting data. Join us to learn more about CDIA standards and Credit Reporting Best Practices.

Salty Success: Making Bridge Your Own
Just like salt enhances and supports many different needs, in this session, we’ll explore how you can make the Bridge Learning Management System work for you in a variety of ways. We’ll dive into how you can season your institution's workforce by offering training your staff will actually crave. You’ll learn how to develop your own courses that can ease training pains, and just as salt is indispensable in various industries, we’ll also show you how other institutions are training with their customized Bridge Learning sites. Whether for growth, preservation, or enhancement, this session will give you the tools to make Bridge a vital asset in your organization’s success.

ePlatform
ePlatform is our FPS GOLD Deposit Account online application and account opening product. ePlatform links seamlessly to your bank marketing site. ePlatform can be a valuable product to add to your current offerings to help with such scenarios as reaching your customers that are not near an office, increasing your footprint in areas where you don’t have a physical branch, and providing options for your disaster recovery plan. ePlatform allows accounts to be applied for 24 hours a day. ePlatform can also be used to market accounts remotely, such as at a college campus or a conference. This class will provide an overview of the deposit online account opening product. If you are currently using ePlatform, we’ll review the upgrades and roadmap.

Session 7 Classes

EFT GOLD Forum - ISO20022
In this class, we’ll highlight a few of the new features of EFT GOLD, some of the enhancements currently in development, and any ISO 20022 updates. We’ll also have an open discussion to gather input and suggestions from attendees about priorities and potential future enhancements to improve processing efficiencies.

Profitability and Managing Customer Information
Increasingly, community banks are looking to commercial lending as a primary source of income. The heart of commercial lending is managing the customer relationship and offering a range of products to fill the needs of the local industries and businesses in the bank’s lending territory. The product line is not only determined with the customer in mind; management also wants to ensure these products and the customers they’re drawing into the bank are profitable and that the relationship has a positive impact on the bottom line. Fast forward to servicing your business customer with an established relationship with the bank. How do we manage that relationship, and what tools do we have to know whether said borrower is profitable to the bank? Join us to learn more about how to use the CIS Profitability feature and learn some helpful tips for maintaining relationships in the system.

New Account Document Review
Compliance is a big part of opening a new account. This class will review the required documents and regulations tied to each disclosure. We’ll touch on the Regulation CC change required on July 1, 2025. We’ll include Beneficial Owner requirements, and hopefully by Directions Conference, further guidance will be available on the bank’s requirements. We’ll review Customer Due Diligence as part of your BSA policy.

Jenn had it all: success as a financial services entrepreneur, mom of seven, and a fresh start in a new city. Then, in 2018, a car accident changed everything. Rescue workers told her she shouldn’t have survived…but she did.

That was the moment she realized that you don’t get to choose when you leave this life—but you can choose how you live it.

So she decided to live a more authentic and adventurous life. And in the midst of deciding what was next, her 8-year-old son dared her to climb Everest. So she did…and didn’t stop there.

Now, as a world record setting mountaineer, business owner, and mom of seven, she inspires millions of people to be resilient, lead yourself first, and set goals that push you to grow and do more than you ever thought possible.

Fees & Deadlines

$499 - Full registration with early-bird discount. Includes all class sessions, conference materials, reception, three breakfasts, three lunches, and breaks with beverages/snacks. Deadline: April 25

$599 - Full registration without early bird discount. Deadline: May 9

$399 - Full registration for third and subsequent person(s) from the same institution. Deadline: May 9

Conference registrations will still be accepted after the May 9 deadline, but we'll be unable to guarantee your place in a preferred class.

Cancellations
Cancellations will be accepted any time up to and including May 16, 2025. No refunds will be given after this date; however, arrangements can be made to transfer your registration to another individual from your institution.

Billing
All conference fees will be included with your institution's regular monthly bill following the conclusion of the conference.

Questions
If you have any questions, please email Randy Palmer at rpalmer@dhicorp.com or call him at (801) 429-2210.

Accommodations

Salt Lake Marriott Downtown at City Creek

75 S W Temple St, Salt Lake City, UT 84101

Nestled in the heart of downtown Salt Lake City, Utah, the Salt Lake Mariott Downtown at City Creek is one of the premier hotels in all of Salt Lake County with easy access to numerous restaurants, shopping, clubs, and other activities.

All reservations need to be made by May 14, 2025, to get the special conference rates. Reservations after that date may be available at a higher rate. The group rate may be extended two days before and after the program dates, based on availability.

Guest accommodations are available for check-in at 3 p.m. on arrival day. Check-out time is 12 p.m. on departure day. The hotel room rates are also subject to tax. On-site parking is available at a daily rate of $24.00.

Client Registration

What Is Directions, and Who Is It For?

Conference Agenda

Jenn Drummond as Directions Keynote Speaker

Fees & Deadlines

$499 - Full registration with early-bird discount. Includes all class sessions, conference materials, reception, three breakfasts, three lunches, and breaks with beverages/snacks. Deadline: April 25

Accommodations